Refund policy

Refund Policy

Effective date: 2026-08-25

All Sales Are Final

THRUX is a consumable supplement, so all sales are final. We can't offer refunds or accept returns once an order ships. Please review your order carefully before completing checkout.

Pre-Orders

You can cancel a pre-order any time before it ships for a full refund. Email contact@thrux.co with your order number and we'll take care of it.

Damaged, Defective, or Missing Orders

We stand behind every can. If your order arrives damaged or defective, email contact@thrux.co within 30 days of delivery with your order number and photos of the issue, and we'll make it right with a replacement or a refund.

If tracking never shows delivery, we'll verify with the carrier and send one courtesy replacement per order. Signature confirmation may be required. If tracking shows the package was delivered, we'll work with you and the carrier on a claim.

Refund Timing

Approved refunds are processed within 3 business days, to your original payment method only. Once processed, refunds typically appear within 5-10 business days depending on your bank.

The Fine Print

• Claims apply to purchases made on thrux.co, are tied to the ordering customer and payment method, and are not transferable.
• We may require photos, carrier confirmation, or return of the product before resolving a claim, and we reserve the right to decline claims, and future orders, where we see abuse or fraud.
• About to dispute a charge with your bank? Email us first. We resolve issues faster than a chargeback does, and we respond to every chargeback with our records.

Contact

THRUX LLC · contact@thrux.co